Refund Policy

This Refund Policy explains when Dymension Studios issues refunds for subscriptions and related digital services. It should be read with our Terms of Service and Pricing page.

1. Subscriptions (Member / All Access)

• 14-day satisfaction window (new paid subscriptions): If you are a new Member or All Access subscriber and cancel within fourteen (14) days of your first paid charge, contact us for a full refund of that initial charge, provided you have not engaged in abuse or systematic content extraction.
• Renewals: Renewal charges are generally non-refundable once the renewal period begins. Cancel before the renewal date to avoid the next charge.
• Annual plans: After the 14-day window, annual fees are non-refundable except where required by law or where we determine a service failure on our side.

2. Free tier & lead magnets

Free accounts and email-unlocked content are provided at no charge and are not eligible for refunds.

3. Custom projects & agency work

Custom websites, retainers, and scoped project invoices follow the payment schedule in your proposal, statement of work, or contract. Deposits are typically non-refundable once work has started. Milestone refunds, if any, are defined in that agreement.

4. Plugin / marketplace purchases

One-time plugin purchases and add-ons are refundable within seven (7) days if the plugin cannot be activated due to a verified platform defect. Refunds are not available for change-of-mind after successful activation, or for third-party issues outside our control.

5. How to request a refund

Email hello@dymensionstudios.com with your account email, invoice or Stripe receipt ID, and a short reason. We typically respond within 3–5 business days. Approved refunds are issued to the original payment method.

6. Chargebacks

Please contact us before filing a chargeback so we can help. Fraudulent or abusive chargebacks may result in account suspension.

7. Contact

Billing questions: Contact or hello@dymensionstudios.com.