Privacy Policy

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Personal Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Business Information: Company name, job title, business address
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Information you provide when contacting us, including support requests, feedback, and inquiries
• Project Information: Details about your project requirements, specifications, and preferences

Information Collected Automatically

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Browser Storage: Authentication, security, preference, and workspace information stored by account features when you use them

Information from Third Parties

• Social media platforms (if you connect your account)
• Service providers and integrations you choose to use
• Public databases

We use the information we collect for various purposes, including:

Service Delivery and Management

• Providing, operating, and maintaining our services
• Processing your transactions and managing your orders
• Creating and managing your account
• Delivering project deliverables and updates
• Providing customer support and responding to inquiries

Communication

• Sending you service-related announcements and updates
• Responding to your comments, questions, and requests
• Sending marketing and promotional communications (with your consent)
• Providing newsletters and industry insights

Improvement and Analytics

• Understanding how users interact with our services
• Analyzing trends and user behavior
• Improving our website, services, and user experience
• Developing new products and features
• Conducting research and analysis

Security and Legal Compliance

• Detecting, preventing, and addressing fraud and security issues
• Complying with legal obligations and regulatory requirements
• Protecting our rights, property, and safety
• Enforcing our terms and conditions

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Cloud hosting and storage providers
• Email and communication service providers
• Operational and communication service providers
• Customer relationship management (CRM) systems

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

• Complying with legal processes or government requests
• Enforcing our terms and conditions
• Protecting our rights, privacy, safety, or property
• Investigating potential violations

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

Account and administrative features may use cookies or browser storage that are necessary for authentication, security, preferences, and in-progress workspace data. See our Cookie Policy for the current draft disclosure.

Storage Used by Our Services

• Authentication and Security: Used to sign users in, protect restricted features, and maintain sessions
• Preferences: Used to remember interface choices where a feature supports them
• Workspace Storage: Used by some interactive tools to preserve drafts or in-progress work in the browser

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website. Most browsers allow you to:

• View what cookies are stored and delete them individually
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies
• Delete all cookies when you close your browser

Analytics and Advertising

The public Dymension Studios marketing site does not currently load a non-essential analytics or advertising tag. Customer-published sites may use separate configurations selected by their owners.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Secure data centers with physical security measures
• Employee training on data protection and security practices
• Regular backups and disaster recovery procedures

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to processing of your personal information for certain purposes
• Restriction: Request restriction of processing in certain circumstances

GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to know the legal basis for processing your data
• Right to know about international data transfers

CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether your information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

Exercising Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within the timeframe required by applicable law.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Retention Criteria

• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to retain the data
• Whether retention is advisable in light of our legal position
• Business needs and legitimate interests

When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

Our website may contain links to third-party websites, applications, or services that are not operated by us. This privacy policy does not apply to third-party services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

Examples of Third-Party Services

• Payment processors used for a transaction
• Email service providers
• Social media platforms
• Cloud storage and hosting services

Our services are not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children under these ages.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

If you believe we have collected information from a child, please contact us immediately using the contact information below.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

Where applicable law requires safeguards for an international transfer, the available mechanisms may include:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved mechanisms

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes, we will update the "Last Updated" date at the top of this policy. For material changes, we will provide additional notice, such as:

• Sending you an email notification
• Posting a prominent notice on our website
• Requesting your consent where required by law

We encourage you to review this privacy policy periodically to stay informed about how we protect your information.